Many furniture complaints related to the signing of the contract will be issued related standard text

"Because there is no uniform and standardized sales contract in the market, the after-sales service of furniture commodities is prone to blame and blame. This has become the focus of the furniture industry's complaints for a period of time." In an exclusive interview with the express reporter, Director Yang Yong pointed out that most of the complaints in the furniture industry are closely related to the signing of irregular unilateral "standard contracts" by both parties.

The reporter found in an interview that some furniture merchants often have such a note on their orders: "40% of the delivery value when ordering is used as a deposit. After the goods are confirmed, there will be no return or non-refundable deposit. No delivery or no reason within 60 days after order If the goods are accepted, the order and the deposit will be invalid. ”In this regard, Yang Yong believes that the current furniture order contracts are mostly made by the merchants and furniture companies themselves, and most of the terms only protect the interests of the merchants.

According to the national regulations, the deposit cannot exceed 20%, but the market generally charges 30%, and the high one charges half, which is common. In terms of breach of contract, it is often the consumer who breaches the contract, the deposit is not returned, the merchant does not assume responsibility for breach of contract, and the two parties are not equal. When consumers do not pick up the goods in time, the orders and deposits are invalidated, but there are few default agreements for the delay of furniture delivery, which is obviously unfair.

At this furniture fair, the reporter found that most manufacturers had printed the order agreement in advance. When consumers want to place an order, they can only sign the order agreement provided by the manufacturer. Regarding the manufacturer's approach, Yang Yong pointed out that because this ordering agreement was not determined by the two parties after full negotiation, there will inevitably be some loopholes, especially the quality clauses are not specific. When quality disputes occur, consumers often have reasonable reasons The factory will shirk its responsibility based on "evidence".

So, how can consumers not be deceived in the process of buying furniture? Dong Xue, general manager of Vanston Furniture, reminded that when buying furniture, he must carefully optimise the displayed samples, fully understand and be satisfied with the furniture materials, style, color, quality and price, and then sign a The two parties have carefully discussed the contract, and should not blindly sign the factory's format order agreement.

It is necessary to write down the main terms of the contract, especially the quality clauses, and specify whether to check and accept according to national standards or check and acceptance of exhibits. At the same time, the responsibility for breach of contract, especially quality responsibility, should also be stated. It is understood that the Jiangsu Furniture Industry Association is currently formulating standard contract texts for the purchase and sale of furniture and building materials to standardize market transactions. Feng Jianhua, president of the Jiangsu Furniture Industry Association, said that the standard contract text of furniture sales will be first implemented in the member units of the Furniture Industry Association, and will be gradually promoted in the future.

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