Problems and Development Trends of Alarm Service

The promulgation of the "Security Services Regulations" cannot simply say that the spring of China's alarm service industry is approaching, and that only the ice has broken. The biggest highlight of the "Regulations" is to break the administrative monopoly under the traditional planned economy and adopt a market-oriented operating model to solve the problems in the security industry and is no longer monopolized by the public security organs. After a stormy baptism, we look forward to the arrival of spring.

The Regulations on the Management of Security Services passed the 82nd executive meeting of the State Council on September 28, 2009 and will be implemented on January 1, 2010. The implementation of the "Regulations" provides a legal guarantee for the market-oriented operation of the security service industry. It also provides opportunities for and opportunities for units engaged in the security service industry and companies planning to enter the industry. Professor Yu Lingyun of Tsinghua University said: “The biggest highlight of the “Regulations” is to break the administrative monopoly under the traditional planned economy and adopt a market-oriented operating model to solve the problems in the security industry and is no longer monopolized by public security agencies. Legitimate channels can also apply for the establishment of security companies, which increases the chances of choice for the people, and will inevitably break the situation in which the city is currently operated by several security companies and other companies. This means that as long as the relevant conditions of the "Regulations" are met, it is possible to apply for a security service company and engage in security services including alarm operation services. However, as the terms of the alarm operation services involved in the "Regulations" are too simple, it is necessary for public security agencies to issue corresponding implementation rules to refine and standardize the alarm operation service market.

Although the "Regulations" open up the alarm operation service market, it is still necessary for the relevant government departments to vigorously promote the rapid development of the city's alarm operation service industry. The main problems and development trends in the current alarm operation service industry:

First, the demand is different and the species is single. China's eastern coast and other economically developed cities have high per capita income. There is a high demand for anti-theft and life safety, and it is willing to pay for this service, while the financial resources in poor areas are limited. The development of alarm operation services must take into account this factor. In addition, the needs of various users for alarm services are also different. Our current alarm operation services are almost all anti-theft, anti-robbery and other alarm services. The variety is very simple and there is no room for choice. Must develop service varieties according to the needs of society. For example, families need emergency help. Old people, students, children, women, and mentally handicapped people need to rely on wireless positioning systems for monitoring. Vehicles need mobile monitoring. Some people need to monitor the image and sound of the home situation. Some families and businesses need key storage (to prevent travel or vacancies in the home, water, fire and gas disasters occur) and so on.

Second, a single user source In large cities, users are basically state organs, key units, important departments, and various types of enterprises and institutions, companies and so on. The vast majority of resident household users did not participate in the survey. (Villa-type residential households in Yiwu, Zhejiang and other regions participated actively), while the proportion of foreign family users accounted for far more than China. For example, 85,000 of the more than 160,000 users of the Sicko Tokyo Regional Alarm Center in Japan are resident users. According to data provided by NBFAA (National Anti-theft Fire Alarm Association) in the United States, about 50% of households in the United States have already installed electronic anti-theft products. At present, Shanghai has a total of less than 60,000 subscribers, of which the proportion of household ownership is minimal. We must take advantage of the “security management regulations” to establish a variety of alarm service centers, vigorously develop residential users, popularize and promote home alarm services, and build a socialist harmonious society.

Third, a sound monitoring mechanism Many provinces and cities have formulated local standards, and have established mandatory requirements for the installation of regional networked alarms for key units and important departments. Some units could apply for the installation of a networked alarm for the acceptance of the project. After paying the service fee for a few months, they would no longer pay the alarm. With the promulgation of the regulations, various functional departments should strengthen the supervision mechanism. For the enforcement of standards, there must be a system to guarantee. Punish some opportunistic units.

Fourth, the intelligent community home improvement standard The improvement of the current intelligent residential household alarm standard writing (including national standards and local standards) may hinder the operation of the community residents alarm operation of the market. More than 90% of the mandatory home-security systems installed in residential areas are not defended or deactivated for many years, resulting in great waste. As it is not a market-oriented operation, the property is not liable for theft, such as compensation. The number of thefts and criminal cases occurring in resident families today is increasing. How to absorb these users who have installed the home defense system according to national standards and local standards have joined the alarm operation service, which is after the introduction of the security service management regulations. Alarm management service industry needs to explore important topics. It is necessary to revise existing standards for security protection engineering, technical standards for intelligent residential security, standards for residential community security technical protection systems, and the management measures and requirements for residential defense in residential property management. To “put fish out of water” and introduce millions of home users to the alarm operation service market, this will accelerate the arrival of the spring of China’s alarm service industry.

V. Pre-Alert and Police Service Models The establishment of the Security Service Management Regulations provides legal protection for related companies to enter the alarm operation service industry. If more security companies enter the industry and can survive, the operation service of the police is a hindrance to this. The biggest bottleneck in the development of the industry. When the alarm center received the warning, the person who issued the instructions to the police (solicitor) was sent to the police. In most areas, the police from the police station came to the police. There must be a police officer." After the introduction of the regulations, the existing security company and the public security department are decoupled. The security company must bear the responsibility of handling the police. According to the regulations, the security company’s “security guards should promptly stop the illegal and criminal activities that occurred in the service area and stop the invalidity. Lawsuits and crimes should be immediately reported to the police, and measures should be taken to protect the scene, waiting for the arrival of the public security police. Therefore, how the newly-established security company’s alarm operation services can coordinate with the public security agencies on the issue of the issue of the police must be supported by appropriate measures. It would be very difficult to get out of the police station in the police station, 8 minutes to the scene, etc. within a large area. For example, Shanghai can only be implemented in the central urban area. On a large scale, it costs a lot of manpower, financial resources, and material resources, and is not suitable for the commercial operation of the market. Therefore, it is necessary to integrate qualified security companies, property companies' security outlets, and regional defense team outlets to cooperate in the assessment and deployment of police equipment. Determine the interests of various parties, clarify the charging standards for the police (pre-arranged), integrate the alarm operation service and the police service, plan the related security service industry standards, and integrate it with the insurance claims mechanism, or establish a corresponding Operational police service company operates in a market. Not every alarm operating service company has set up a police force, causing great waste of resources. Sometimes it is impossible to implement effective police at all. It is irresponsible for the majority of users and also affects the development of alarm operation services.

Sixth, to scale, group development The current alarm operation service scale is relatively small, take Shanghai, Shanghai Security Service Company operates the country's largest regional alarm network, the number of users is about 46,000, but not Formed a unified alarm network center. These users are distributed in nearly 30 small centers in the city. The centers operate independently. Each district and county security company and professional security company receive alarms from each other, and resources and manpower are repeatedly wasted. The management personnel of each alarm center are tapped. It will require more than 240 people. After the introduction of the Security Service Management Regulations, no integration is made and it is easy to be split into mergers and acquisitions. Since the establishment of the center, there has been only a single service mode for telephone language (PSTN) alarms, lack of diversified alarm services, and relatively simple charging standards, and the ability to participate in market competition is weak. In the future, there will be fierce market competition among the service providers of alarm operations. At the same time, there will be mergers and acquisitions in the survival of the fittest and strength, and large-scale alarm operators will be created nationwide. Some alarm centers will be upgraded to large alarm operation centers across provinces and cities across the region and carry out large-scale operations. As in the telecommunications industry today, large groups of alarm operators will be created.

In addition, the telecom industry has unique resource advantages. It is a breeze to seize the alarm operation service market. The current regional alarm service market may be occupied or acquired by telecommunications, because telecommunication has the lowest operating cost. Other alarm operators can only survive in the cracks, or develop their own distinctive alarm operation services.

7. The new generation of alarm operation equipment alarm service providers must be able to provide a variety of services. The simple telephone alarm service can no longer meet the needs of the market and must provide wireless, SMS, intelligent image analysis and processing, various alarm linkages, and video image review. Interpreters and other technical means, the implementation of package-style, menu-based services for users to choose. This requires the design and production of new equipment to meet various needs. The home defense system in the five major systems including the community must be compatible with the regional alarm system. (Most of the existing equipment will not meet the standards and requirements, which will hinder the development of cross-regional alarm management services.) To implement the above objectives, new national standards must be established. Fortunately, the National Security and Alarm System Standardization Committee (SAC/TC100) has announced the “City Monitoring and Alarming Networking Standards”, a total of 14 standards out of 18 standards. Accelerating the publication and implementation of the other four standards will bring new opportunities for the development of alarm operation services.

The introduction of the regulations for the management of security services cannot simply say that the spring of the Chinese alarm service industry is approaching, and that only the ice has broken. The traditional management model of security services cannot be changed overnight. It must undergo a stormy baptism. We look forward to the arrival of spring.