Return promise: no reason to return within 30 days Subtext: Customized products are not within the scope of returns The netizen candexpo bought a set of furniture including a sofa and a tea table under a large-scale home shopping mall in Hangzhou, and paid the full amount, because the salesperson told her that “the mall has no reason to return within 30 daysâ€. After thinking about it again and again, she negotiated with the business owner to replace the sofa with leather and changed the coffee table a little, and confirmed again that "no reason to return within 30 days." On the second weekend, she discovered that the same brand furniture in another shopping mall was a few thousand dollars cheaper than what she had bought. When she tried to find the original merchant return, she encountered a difficult return process. The merchants first disagreed with the return on the grounds of “changing the leather as a custom productâ€, and later said that the salesperson’s verbal return commitment had no legal effect. Finally, after repeated negotiations, candexpo paid 500 yuan for breach of contract payments before returning the money. There are many similar return rules that look glamorous and practically equivalent to an empty copy. For example, there is no reason to refund the deposit in 7 days. Waiting until the seventh day to return money will tell the product that you have done it according to your requirements. Custom products cannot be sold. Other consumers, so this loss has to be borne by the consumer. Return promise: The remaining product will not be damaged within 30 days, not soaked and can be returned with original packaging Subtext: 30 days refers to the 30 days after the order, not 30 days after delivery This was a hard-to-return incident that a netizen suffered. She participated in a group purchase event in July to book a batch of tiles. In mid-October, discuss the design plan with the merchant and request delivery. After waiting a few days for the tiles to be completely affixed, she called to return the extra tiles. The answer was: "Returns to Notes" states that "the remaining products can be returned without damage, unimmersed water, and original packaging within 30 days." , otherwise it will not be returned." Her order in July has exceeded the return period of 30 days, and the merchants have no products of the same batch, and the returned tiles cannot be sold together with other products due to color difference and other issues, so cannot Returns. The tiles were not damaged and did not affect the next sale, and they were still required to be returned within 30 days after they were delivered. However, they were rejected by the merchants on the ground of “ordering more than 30 daysâ€. I am afraid that this kind of thing will not only be met by the netizens, but after all, many consumers are booking ceramic tiles in advance through group purchases and participation activities. Tile Wardrobe Brand Furniture Home ld Tile Folding Knife,Blade Folding Knife,Pocket Folding Knife,Clip Point Folding Knife Shangqiu Yida Measure Tools Co., Ltd , https://www.hnyidatool.com
Buying furniture must read every subtext of commercial commitment
The word “submarine†is really unbearable. When buying furniture, it is also necessary to read every subtext in the commercial promise. In the building furniture shopping mall, return disputes have always been a headache for both businesses and consumers. If you are not satisfied, you can return the goods, pay back more and make up for less, and 30 days no reason to return. On the surface, there are more and more favorable return rules for consumers, but not all furniture and building materials can do this in practice. Many consumers who had “eaten losses†told the author that the seemingly good “return promise†introduced by businesses was only the last resort of sales promotion. This understanding of consumers is really not a good thing for the furniture industry.